Socia Marketing loses relevance with over dose

An advertising campaign of a telecom company that shows a stripey orphaned tiger cub running for cover urges people to “Save the Tiger”. The social marketing campaign of Aircel has roped in a galaxy of sports icons to endorse the cause. The suggestion is to raise the voice, write blogs….among other things. Well, the compassionate human in me feels tempted to be a part of saving the tiger, and hence write the blog. But on second thoughts, the communication professional in me fails to connect with the cause and the brand. There is a big question mark over efficacy of the suggested methodology here and I am still groping for an answer as to how to contribute the cause constructively.

The Social Marketing has been the buzz word, of late. It is very much the same as the Digital Media & Social Networking Sites have been the handy tool for the PR pros during the last few years. I have earlier written as to how over reliance on social media only reflects strategic PR dilemma http://track2media.blogspot.com/2009/07/over-reliance-on-social-media-reflects.html. However, very much like the Digital media getting over crowded and messages directionless in the PR world, the Social Marketing in advertising is getting vague, directionless and often offers no solution to the questions raised.

Nearly all the Social Marketing campaigns that have hit the newspapers, TV Spots and Billboards have started with a question and have failed to answer it conclusively. Advertising agencies focusing on Social Marketing should probably take a leaf out of Jaago Re campaign of Tata Tea which advocates about compulsory voting. No wonder, the campaign saw 28 lakh registrations on their website.

Even though I deplore voting in a political set-up where Right to Recall the elected representative is non-existent, I feel an emotional connect with the campaign. However, their next campaign that talked about corruption (Khilana Bandh Peelana Shuru) clearly showed conceptual fatigue and had no answer as to how to check the menace of corruption in a society where an honest man and not corrupt one is a liability.

This fine brand and message connect is quite evident in the Amir Khan endorsed Atithi Devo Bhava (Guest is God). It has all the necessary ingredients of a successful Social Marketing campaign-an emotional connect; promoting tourism as a brand and involvement of the TG, that is common man on the streets, while the pre requisite of a moral high ground in such a campaign has also been maintained.

However, there are other campaigns like What An Idea Sirji, where campaign takes off in a Caste Conundrum, changes track mid way amidst criticism and then goes directionless with its Save Paper message. It seems advertisers had no idea as to whether message should be kept at the fore front or the persona of film star as its brand ambassador. While the first message didn’t offer any solution, the second one is a copy & paste solution of successful global campaign of an IT company.

The petrol conservation campaign of PCRA where a school going son tells his father not to keep the car running at red light is more of a brand trying to connect to the TG through children as influencers. The statement of the child that he will open a bicycle repair shop in future may be seen as a threat by a section and is not something that will go down well with the sensibilities in the Indian cultural context. The element of moral high ground, which ideally should flow into two-way channel, is only through the perspective of the advertiser here. Most important, it does not offer a viable solution. In my opinion, such a campaign would have evoked more response if targeted around an option like Car Pool.

An ideal Social Marketing campaign is one that takes the Brand Positioning to a moral high ground, offers a solution to the core of the problem and not just holding a candle to the cause, blends well with the cultural context of the given market and connects instantly with the TG. Unfortunately, Save Tiger campaign fails on these parameters. Even though I whole heartedly support the cause, the brand connect feels like being thrust upon and solution is nothing more than holding a candle to the cause.

My worry, however, is more with the emerging trend in advertising where there is an over dose of Social Marketing campaigns. While the corporates need to introspect with the brand positioning through Social Marketing, advertising will do no harm to their reputation if they offer a judicious use of such campaigns. This evolving genre of advertising is applicable only when the Brand, Message, TG and a legitimate cause blend into perfection. Failing this Social Marketing will not only lose its cutting edge but relevance as well.